Anti-Spam Policy

  • What is spam?
    In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose. has a zero-tolerance spam policy.

  • Automated spam filtering’s messaging systems automatically scan all incoming email and other messages, and filter-out messages that appear to be spam.

  • Problems with spam filtering
    No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by’s systems.
    If you believe this has happened to a message you have sent, please advise the message recipient by another means.
    You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.

  • Receipt of unwanted messages from
    In the unlikely event that you receive any message from or sent using’s systems that you consider to be spam, please contact using the details below and the matter will be investigated.

  •  Changes to this anti-spam policy may amend this anti-spam policy at any time by publishing a new version on this website.

  •  Contact us
    Should you have any questions about this anti-spam policy, please email:

Complaints Policy and Procedure

Our complaints policy and procedure is available to download here.