Understand the processes and procedures to make any deployment of CRM Online quick and smooth.


Course Details

Title: T4CRM061 - CRM 2016 Online Deployment Certification Bootcamp
Duration: 1 day
Delivery Method: Full Time
Price: £800 + VAT

Certification Bootcamp Package
This bootcamp contains the following additional benifits to help you gain your certification:

  • Exam coaching classes, every evening during the Bootcamp
  • The exam itself.
  • Free post course exam coaching sessions via Skype.
  • A free resit on Bootcamp during the next 12 months.

About this Course
This course provides all the necessary material to pass the included Microsoft Dynamics CRM Online Deployment exam MB2-710.
The course describes the techniques required to deploy and administrate Microsoft Dynamics CRM Online.

Course Outline
Module 1: Getting Started with Microsoft Dynamics CRM Online
Lessons
Accessing Microsoft Dynamics CRM Online
Licensing plans
Plan a deployment
Import data with Show Me
Customisations

Module 2: Manage Microsoft Dynamics CRM Online Subscriptions
Lessons
Sign-up for a subscription
Manage users
User account synchronization
Microsoft Online services administrative roles

Module 3: Manage Microsoft Dynamics CRM Online Instances
Lessons
Overview of instances
Administer instances
Tenant considerations
Manage storage
Manage administrative email notifications

Module 4: Manage Microsoft Dynamics CRM Online Updates
Lessons
CRM Online update policy
Approve updates to CRM Online

Module 5: Related Online Services
Lessons
Exchange, Social Engagement and Marketing
Parature, Yammer and SharePoint
OneNote
Telephony
Office 365 Groups

Module 6: Microsoft Dynamics CRM of Microsoft Office Outlook
Lessons
Overview of Microsoft Dynamics CRM for Outlook
Configure Microsoft Dynamics CRM for Outlook
Synchronized fields

Module 7: Configure mobile devices
Lessons
Mobile device apps
Configure entities for mobile

Module 8: Email Processing
Lessons
Email processing options
Email tracking and correlation
Mailbox monitoring
Synchronization methods
Mailbox records

Module 9: Server-side Synchronization
Lessons
Overview of server-side synchronization
Configure server-side synchronization
Set up a forward mailbox
Test email configuration

A working knowledge of how to use Microsoft Dynamics CRM. It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2015 or 2016 applications training.