Title: T4CRM008 - CRM Online Deployment
Duration: 1 day
Price: £500 + VAT
About this Course
This course describes the techniques required to deploy and administrate Microsoft Dynamics CRM Online.
Title: T4CRM008 - CRM Online Deployment
Duration: 1 day
Price: £500 + VAT
About this Course
This course describes the techniques required to deploy and administrate Microsoft Dynamics CRM Online.
Course Outline
Module 1: Getting Started with Microsoft Dynamics CRM Online
Lessons
Accessing Microsoft Dynamics CRM Online
Licensing plans
Plan a deployment
Import data with Show Me
Customisations
Module 2: Manage Microsoft Dynamics CRM Online Subscriptions
Lessons
Sign-up for a subscription
Manage users
User account synchronization
Microsoft Online services administrative roles
Module 3: Manage Microsoft Dynamics CRM Online Instances
Lessons
Overview of instances
Administer instances
Tenant considerations
Manage storage
Manage administrative email notifications
Module 4: Manage Microsoft Dynamics CRM Online Updates
Lessons
CRM Online update policy
Approve updates to CRM Online
Module 5: Related Online Services
Lessons
Exchange, Social Engagement and Marketing
Parature, Yammer and SharePoint
OneNote
Telephony
Office 365 Groups
Module 6: Microsoft Dynamics CRM of Microsoft Office Outlook
Lessons
Overview of Microsoft Dynamics CRM for Outlook
Configure Microsoft Dynamics CRM for Outlook
Synchronized fields
Module 7: Configure mobile devices
Lessons
Mobile device apps
Configure entities for mobile
Module 8: Email Processing
Lessons
Email processing options
Email tracking and correlation
Mailbox monitoring
Synchronization methods
Mailbox records
Module 9: Server-side Synchronization
Lessons
Overview of server-side synchronization
Configure server-side synchronization
Set up a forward mailbox
Test email configuration
A working knowledge of how to use Microsoft Dynamics CRM. It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2013 or 2015 applications training.