Understand the processes and procedures to make any deployment of CRM Online quick and smooth.

Only £500 + VAT

Course Details

Title: T4CRM008 - CRM Online Deployment
Duration: 1 day
Price: £500 + VAT

About this Course
This course describes the techniques required to deploy and administrate Microsoft Dynamics CRM Online.

Course Outline
Module 1: Getting Started with Microsoft Dynamics CRM Online
Accessing Microsoft Dynamics CRM Online
Licensing plans
Plan a deployment
Import data with Show Me

Module 2: Manage Microsoft Dynamics CRM Online Subscriptions
Sign-up for a subscription
Manage users
User account synchronization
Microsoft Online services administrative roles

Module 3: Manage Microsoft Dynamics CRM Online Instances
Overview of instances
Administer instances
Tenant considerations
Manage storage
Manage administrative email notifications

Module 4: Manage Microsoft Dynamics CRM Online Updates
CRM Online update policy
Approve updates to CRM Online

Module 5: Related Online Services
Exchange, Social Engagement and Marketing
Parature, Yammer and SharePoint
Office 365 Groups

Module 6: Microsoft Dynamics CRM of Microsoft Office Outlook
Overview of Microsoft Dynamics CRM for Outlook
Configure Microsoft Dynamics CRM for Outlook
Synchronized fields

Module 7: Configure mobile devices
Mobile device apps
Configure entities for mobile

Module 8: Email Processing
Email processing options
Email tracking and correlation
Mailbox monitoring
Synchronization methods
Mailbox records

Module 9: Server-side Synchronization
Overview of server-side synchronization
Configure server-side synchronization
Set up a forward mailbox
Test email configuration

A working knowledge of how to use Microsoft Dynamics CRM. It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2013 or 2015 applications training.