Master the tools, features and functionality of Microsoft Dynamics Social Engagement

Only £500 + VAT

Course Details

Title: T4CRM016 - Advanced Dynamics Social Engagement
Duration: 1 days
Price: £500 + VAT

About this Course
This course provides insight on Microsoft Social Engagement and how this powerful tool can monitor your overall customer satisfaction.

Audience Profile
This training is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.

At Course Completion
• Implement and Explore Analytics
• Design and Build Search Topics
• Configure Social Engagement
• Design the Architecture and Configuration
• Configure Social Engagement in Microsoft Dynamics CRM

Course Outline
Module 1: Getting Started with Microsoft Social Engagement
Setting up Microsoft Social Engagement
Create Your Initial Search Topics
Lab: Take a Coffee Break

Module 2: Configuring Microsoft Social Engagement
Setting up Microsoft Social Engagement
Configure Roles for Users
Connect Social Engagement to Dynamics CRM
Setup Query for Account
Lab: Import the solution

Module 3: Scenario based Exploration of Targeting Audiences

New Product Launch
Executive or Influencer
Targeting Verticals
Lab : Create a PowerPoint
Lab : Add to the group PowerPoint

Module 4: Building Good Search Topics
Building better search topics
Building a search query
Using alerts
Lab: Creating a Protestor Alert for Contoso

Module 6: Facebook Pages and Microsoft Social Engagement
Working with Facebook Pages in Microsoft Social Engagement
Analytics with Facebook Pages
Self-Guided Scenarios
Lab : Self-Guided Problems

Module 7: Refining Search Topics
Managing your Quota
Understanding Sentiment
Lab : Understanding Natural Language Processing

Module 8: Working with Posts
Working with Posts
Correcting Sentiment and Removing Bad Data
Lab : Correcting Sentiment and Removing Bad Data

A working knowledge of how to use Microsoft Dynamics CRM. It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2013 or 2015 applications training. Because this training material focuses on customising database entities, attributes, relationships, and mappings, it is recommended that individuals have a basic understanding of Microsoft SQL Server and relational database functionality.