Title: T4CRM016 - Advanced Dynamics Social Engagement
Duration: 1 days
Price: £500 + VAT
About this Course
This course provides insight on Microsoft Social Engagement and how this powerful tool can monitor your overall customer satisfaction.
This training is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.
At Course Completion
• Implement and Explore Analytics
• Design and Build Search Topics
• Configure Social Engagement
• Design the Architecture and Configuration
• Configure Social Engagement in Microsoft Dynamics CRM